Terms of Service

Welcome to Fidely, a digital wallet customer loyalty software-as-a-service (SaaS) platform created and operated by JouriaTech (“we”, “us”, or “our”). By creating a Shop Owner account or using the Fidely website and dashboard, you agree to these Terms of Service.

1. Scope of the Fidely Service

Fidely provides software tools allowing retail merchants (“Shop Owners”) to design, issue, scan, and manage digital loyalty stamp cards and cashback passes compatible with Apple Wallet and Google Wallet.

2. Shop Owner Accounts & Responsibilities

• You must provide accurate business and contact information when registering your Shop Owner account.
• You are responsible for maintaining the confidentiality of your login credentials and for all counter scans or reward redemptions performed under your account.
• You are solely responsible for honoring the loyalty rewards, discounts, or cashback balances promised to your customers on your issued passes.

3. Apple Wallet & Google Wallet Guidelines

Passes generated through Fidely must comply with Apple PassKit Acceptable Use Guidelines and Google Wallet API Policies. You may not use Fidely passes to transmit deceptive notifications, unlawful content, or unsolicited third-party spam on customer lock screens.

4. Plans, Pilot Access & Subscriptions

Fidely offers a free Starter Pilot tier as well as paid subscription tiers (Merchant Growth and Multi-Shop Pro). Paid subscriptions are billed monthly or annually in advance and may be canceled at any time from your dashboard without penalty.

5. Merchant Data Ownership

You own all rights, title, and interest in your shop’s brand assets and customer pass holder records. You grant Fidely a limited technical license solely to host, sign, and deliver your digital wallet passes to your customers.

6. Limitation of Liability

Fidely is provided on an “as is” and “as available” basis. While we engineer our platform for high availability on Cloudflare Edge and Supabase, JouriaTech shall not be liable for indirect, incidental, or consequential damages, or for reward disputes between a Shop Owner and an end customer.

7. Contact & Governing Law

These Terms are governed by the laws of the Kingdom of Morocco. Any questions regarding these Terms may be directed to JouriaTech via JouriaTech.com.